Terms and conditions The Manufactory

The official company name of The Manufactory is The Founders bvba, registered with the Chamber of Commerce under number 0712.597.335.

Located at Onderstraat 21, 9000 Ghent, Belgium. Our website adress is http://www.the-manufactory.be

By using this website, you accept all of the terms of conditions. Any participation of this website will constitute acceptance of this agreement. If you do not agree, please do not use this website. The company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms.

‘The Company’, The Manufactory, ‘We’, ‘Me’ , ‘Our’ refers to our Company: The Founders bvba. ‘You’, ‘Your’, refers to you, the person accessing this website and accepting the Company’s terms and conditions.

Cookies

This site uses small files known as cookies as part of user authentication (login) and to collect information about how visitors use our website, for instance which pages visitors go to most often. These cookies do not collect information that identifies a visitor, all information is aggregated and therefore anonymous and is only used to improve how our website works. By using our website, you agree that we can place these types of cookies on your device.

Privacy policy

You may give us information about you by filling in forms on our site http://www.the-manufactory.be or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you subscribe to our mailing list, placing an order on our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, and personal description’s. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We do not store credit card details nor do we share customer details with any third parties. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Payment

All prices are quoted in euros, €. The final amount charged may be affected by currency rates, credit card fees or any customs/duties tax. All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

We reserve the right to refuse orders for any reason without explanation.

Shipping

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase.

Shipping costs may double if shipping internationally.

If a package is returned to Belgium because the buyer did not claim it, the company doesn’t send replacements.

All shipments destined outside of Europe are entitled to import taxes and duty fees, please be notice that your country may have rules for how much you can import before you have to pay duty and VAT on your purchases.. The company is not responsible for those costs. You are responsible for complying with the current rules / laws in your country, and for searching for relevant information about them. Should your package be returned to Belgium due to such conditions, you can get a refund for your purchases, but the shipping cost will not be refunded.

Some of the items are made by hand, the company is not in control for late arrivals.

Cancellation

An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

Please chose carefully as we do not offer refunds for change of mind.

Products

We handle everything with the best care and quality. We are not responsible that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.

Some products are made by hand, Due to the nature of handmade items each products is individual and there may be slight variations from one to another. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. We have made every effort to be as accurate as possible. However, you acknowledge that our Products are handmade. Therefore sizes, weights, capacities, dimensions and measurements indicated on our site have a 3-6% tolerance.

Copyright

Design, production and photos are owned by The Manufactory and may not be copied or reproduced without permission.

Design and illustration by Tineke Vandenabeele, http://tinekevandenabeele.be

Links

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

Errors

There might be errors on our website. We are not responsible for those errors, we are not responsible for the consequences of those errors.

Complaints

Any complaints about items or sellers may be sent to info@the-manufactory.be. There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.